RETURN, REFUND & EXCHANGE POLICY
1. GENERAL POLICY
All Goods sold by YP 123 HIGH CONCEPT SDN. BHD. are generally not eligible for exchange or refund due to change of mind, incorrect size selection or personal preference, except where otherwise required by applicable law.
However, returns, refunds or other appropriate remedies may be considered under the following circumstances:
The wrong item was sent by the Company.
The item received does not match the product specifications, description, features or information advertised on Our Website.
The item arrives damaged, spoiled or defective.
The delivery exceeds the applicable delivery timeframe stated in Our Shipping Policy, subject to the circumstances and applicable consumer rights.
2. ELIGIBLE RETURN AND REFUND CONDITIONS
Customers who receive incorrect, damaged, defective or significantly misdescribed Goods should contact Us for assistance.
All requests will be reviewed based on the Order details and supporting evidence provided.
Depending on the circumstances, an appropriate resolution may include:
Replacement of the affected item.
Exchange for the correct item.
Refund of the purchase price.
Another suitable remedy in accordance with applicable Malaysian law.
3. REQUIRED EVIDENCE
To help Us investigate and process a return or refund request, Customers are required to provide the following evidence where applicable:
A. Unboxing Video
A clear and continuous unboxing video showing:
The unopened parcel.
The shipping label.
The original packaging.
The item received.
B. First-Use Video
Where applicable, provide a clear video showing the first use of the item to demonstrate the reported defect or issue.
C. Additional Supporting Evidence
Customers may also be requested to provide:
Relevant product photographs.
Order confirmation or Order number.
Description of the issue.
Other reasonable supporting documents.
We may request additional information where necessary to verify a claim.
The absence of an unboxing video will not automatically remove any statutory consumer rights or remedies available under Malaysian law.
4. RETURN AND REFUND REQUEST PERIOD
All return, refund or exchange requests should be submitted within 24 hours of receiving the Goods.
Please send Your request to:
Email: yp123.highconcept@outlook.com
Customers should include their Order number, contact details, description of the issue and relevant supporting evidence.
Requests received after the 24-hour period may be reviewed on a case-by-case basis where required by applicable law.
Nothing in this policy limits mandatory consumer rights or remedies under Malaysian law.
5. NON-ELIGIBLE RETURNS
Returns or exchanges are generally not accepted for:
Change of mind.
Incorrect size or colour selected by the Customer.
Personal preference after receiving the Goods.
Items damaged through improper use or handling by the Customer.
These exclusions do not apply where the Goods are defective, misdescribed or otherwise subject to statutory consumer remedies.
6. REFUND PROCESS
Once a refund request has been reviewed and approved, We will arrange the refund through the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or financial institution.
Customers will be informed of the refund status where appropriate.
Any refund will be handled in accordance with applicable Malaysian consumer protection laws.
7. RETURN SHIPPING ARRANGEMENTS
Where a return is approved because of an incorrect, damaged, defective or misdescribed item, We will provide the Customer with appropriate return instructions.
Any reasonable return shipping costs arising from Our error or a qualifying product issue will be handled in accordance with applicable law.
Customers should not return Goods before receiving instructions from Our team.
8. GOVERNING LAW
This Return, Refund & Exchange Policy shall be governed by the laws of Malaysia, including the Consumer Protection Act 1999 (Act 599) and other applicable regulations.
Nothing in this policy excludes, restricts or removes any consumer rights or remedies that cannot legally be excluded under Malaysian law.
9. CONTACT US
For return, refund or exchange enquiries, please contact:
YP 123 HIGH CONCEPT SDN. BHD.
Company Registration No.: 202601005877 (1667975-K)
Address: No. 9, Jalan Cahaya Baru 2, Taman Cahaya Baru, 83700 Yong Peng, Johor, Malaysia.
Email: yp123.highconcept@outlook.com
Phone: +60 11-5874 1754
Website: https://yp123hc.com
Thank You for shopping with YP 123 HIGH CONCEPT SDN. BHD.