SHIPPING POLICY
1. DEFINITIONS
For the purposes of this Shipping Policy:
“Company” (referred to as “the Company”, “We”, “Us” or “Our”) refers to YP 123 HIGH CONCEPT SDN. BHD.
“Goods” refers to the clothing, apparel and fashion items offered for sale on Our Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Company’s online store, accessible from https://yp123hc.com.
“You” means the individual accessing Our Service or the legal entity on whose behalf the Service is used.
“Shipping Provider” refers to the courier or delivery company responsible for delivering Your Order.
2. SHIPPING DESTINATIONS
We currently provide shipping services within Malaysia only.
Our delivery coverage includes:
Peninsular Malaysia.
Sabah.
Sarawak.
All Orders must have a valid Malaysian delivery address.
We currently do not provide international shipping or deliveries outside Malaysia.
Orders submitted with overseas delivery addresses cannot be fulfilled through Our standard shipping service.
3. FREE SHIPPING POLICY
We are pleased to offer FREE SHIPPING on all eligible Orders within Malaysia.
Customers do not need to pay additional standard shipping fees when placing an Order through Our Website.
The shipping fee displayed at checkout will be RM0.00 for eligible deliveries.
We reserve the right to update Our shipping arrangements where necessary, subject to applicable law and any shipping terms already confirmed for accepted Orders.
4. DELIVERY TIMEFRAME
Our estimated delivery timeframe is within 7 days after Order processing and dispatch arrangements.
Delivery times may vary depending on the delivery location, courier availability and operational conditions.
Please note:
Delivery within 7 days is an estimated timeframe.
Delivery may take longer during public holidays or peak shopping periods.
Remote areas may experience additional delivery time.
Courier delays or unforeseen circumstances may affect delivery schedules.
We will make reasonable efforts to ensure that Orders are delivered within the estimated timeframe.
5. ORDER PROCESSING
After receiving Your Order and confirming payment, We will begin processing the Order.
Order processing includes:
Receiving and verifying the Order.
Confirming product availability.
Preparing and packing the Goods.
Arranging collection by the Shipping Provider.
Dispatching the Order to the delivery address provided.
Orders are generally processed during Our normal business operations.
Processing times may vary depending on Order volume, product availability and operational requirements.
Customers will be notified where significant delays or issues affect Order processing.
6. NO OVERNIGHT OR EXPRESS DELIVERY
At present, We do not provide overnight delivery, same-day delivery or guaranteed next-day delivery services.
All Orders are processed through Our standard shipping arrangements.
Customers should allow sufficient time for delivery when placing Orders.
We appreciate Your understanding that expedited delivery options are currently unavailable.
7. DELIVERY ADDRESS REQUIREMENTS
Customers are responsible for providing complete and accurate delivery information during checkout.
Please ensure that the following details are correct:
Full name.
Contact number.
House or building number.
Street name.
Area or town.
State.
Malaysian postcode.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by Customers, to the extent permitted by law.
If You notice an error in Your delivery address after placing an Order, please contact Us as soon as possible.
We will make reasonable efforts to update the information before the Order is dispatched.
8. ORDER TRACKING
Where tracking information is provided by the Shipping Provider, Customers may use the tracking number to check delivery progress.
Tracking information may take some time to become available after dispatch.
Customers may contact Us if they require assistance with tracking their Orders.
9. DELAYED DELIVERIES
Although We aim to deliver Orders within 7 days, delays may occasionally occur.
Possible reasons include:
Public holidays.
Adverse weather conditions.
Courier service disruptions.
High delivery volumes.
Incorrect delivery information.
Transportation or logistics issues.
Events beyond Our reasonable control.
If Your Order has not arrived within the estimated delivery timeframe, please contact Us.
We will make reasonable efforts to investigate the delay with the relevant Shipping Provider and provide an update.
10. LOST, DAMAGED OR INCORRECT DELIVERIES
If You receive a damaged, incorrect or incomplete Order, or believe Your parcel has been lost, please contact Us as soon as reasonably possible.
Please provide:
Your Order number.
Your full name.
Your contact details.
A description of the issue.
Photographs of the parcel or Goods, where applicable.
We will review the matter and work towards an appropriate resolution in accordance with Our Return & Refund Policy and applicable Malaysian consumer protection laws.
11. INTERNATIONAL SHIPPING
We currently do not offer international shipping.
Our online store accepts deliveries to Malaysian addresses only.
Customers outside Malaysia are unable to select overseas delivery through Our standard checkout process.
We may review and introduce international delivery services in the future, subject to business arrangements and applicable regulations.
12. CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy from time to time.
Changes may be made due to updates in Our delivery arrangements, courier services, business operations or legal requirements.
Any revised policy will be published on this page.
Customers are encouraged to review this page periodically.
13. GOVERNING LAW
This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes relating to shipping, delivery or Orders shall be handled in accordance with applicable Malaysian laws and regulations.
Nothing in this Shipping Policy excludes or limits any consumer rights available under Malaysian law.
14. CONTACT US
If You have any questions regarding Our Shipping Policy or require assistance with Your delivery, please contact Us:
YP 123 HIGH CONCEPT SDN. BHD.
Company Registration No.: 202601005877 (1667975-K)
Address: No. 9, Jalan Cahaya Baru 2, Taman Cahaya Baru, 83700 Yong Peng, Johor, Malaysia.
Email: yp123.highconcept@outlook.com
Phone: +60 11-5874 1754
Website: https://yp123hc.com
Thank You for shopping with YP 123 HIGH CONCEPT SDN. BHD.